Patient Centered Medical Home

A patient-centered medical home might sound like a place, or somewhere you’d go. It’s not just that, it’s much more! It’s a long-term, team-based approach for your primary health care.

Patient-centered medical home is a model of care where patients have a direct relationship with a provider who coordinates a cooperative team of healthcare, whether you’re being seen at the doctor’s office, if you become hospitalized or recuperating at home, and through ongoing preventative care.

Your medical team will be invested in your care. We will coordinate your care across multiple settings. The team always includes caregivers and the patient, – yourself. Caregivers that may be included: Primary Care or Specialty Physicians, Community Based Providers, Nurse Practitioners, Physician Assistants, Medical Assistants, Nurses, Care Coordinators, Behavioral Health Specialist etc.

Benefits for you

  • You will see a familiar face at every appointment —a member of your caregiver team.
  • Your doctor and the other doctors on your team will be able to spend more quality time with you.
  • You are the most important part of your team. When you take an active role in your health and work closely with us, you can be sure that you are getting the care you need.

What you can do

  • Be in charge of your health
    • Know that you are a partner in your care
    • Understand your health situation and ask questions about your care
    • Learn about your condition and what you can do to stay as healthy as possible
  • Participate in your care
    • Follow the plan that we have agreed is best for your health
    • Take medications as prescribed
    • Keep scheduled appointments
  • Communicate with your care team
    • Tell us when you don’t understand something we said.
    • Tell us if you are receiving care from other health professionals so we can help coordinate the best care possible
    • Bring a list to every appointment of questions , medications and/or herbal supplements you are taking
    • Tell us about any changes in your health or well being

What your care team will do

  • Get to know you
    • Learn about you, your family, your life situation, and preferences. We will update your records every time you seek care and suggest treatments that make sense for you
    • Listen to your questions and feelings and treat you as a full partner in your care
  • Communicate with you
    • Explain your health situation clearly and make sure you know all of your options for care
    • Give you time to ask questions and answer them in a way you understand
    • Help you make the best decisions for your care
  • Support you
    • Help you set goals for your care and help you meet these goals every step of the way
    • Give you information about classes, support groups, or other resources that can help you learn more about your condition and stay healthy. Provide access to evidence based care, education and self-management support
    • Send you to trusted experts when necessary

OFFICE POLICIES

Check In Process:

  • A Patient/Parent/Guardian must notify the office of changes in address, telephone number or insurance.
  • You will be responsible for payment for charges of services rendered if we are unable to verify insurance benefits.
  • We accept Cash, Checks, Visa, MasterCard, American Express, and Discover.
  • If new bring this form with you. New Patient Registration
  • Insurance companies require a collection of your co-pay or contracted percentage of services at every If you have a deductible that has not been met, you will be required to pay for the visit at the contractual rate. If your insurance does not pay for a service, the charges will be the responsibility of the Patient/Parent/Guardian. We recommend that prior to your appointment or as concerns arise you contact your insurance company regarding your benefits. Not all services may covered by your insurance carrier.

Appointments:

  • Please arrive 10 minutes prior to your appointment time to update paperwork.
  • There is limited number of appointments during the day. Call 24 hours in advance to CANCEL or RESCHEDULE your appointment when possible.
  • Rescheduling may be necessary if you are late for your appointment. We will try to work you in if time allows.
  • If you are being worked in to the schedule as a walk in, we are only able to address one of your medical concerns and you may need another appointment for additional medical concerns.

Pharmacy Medication Refill Requests:

  • Patients must call the pharmacy for refill requests. Please allow 72 business hours for these refills to be completed. Please note if you are out of refills you may be due for a follow up appointment
  • Narcotics & controlled substances will be subject to your controlled medication contract. Please note that we do not have a pharmacy on the premises.

Medical Record Requests:

  • Medical records can be faxed to another physician free of charge for continuum of care and upon receipt of the medical records release.
  • Patients may obtain a copy of their medical record for a fee. Our office will provide patients their medical record in a form of a CD or paper copies.

Excused Absence Notes:

  • An excused absence for school or work will only be issued if you or your child has been seen in the office for the illness. A note should be obtained at the time of visit.

On Call:

  • Our clinic provides on call services outside our business hours. A provider is available evening, weekend, and holidays for emergent Our clinic policy is that we do not refill any controlled medications on evenings, weekends, and holidays. To reach this service call our regular business phone number after hours (406-751-8113).

We are a teaching facility and a resident physician or student may be a part of your care.

Documents

Patient Care Team Photos

Patient Health History

You need the following registration document.

New Patient Registration

Flathead Community Health Center Contact Info

1035 1st Ave West
Kalispell, MT 59901 – 3rd Floor

406-751-8113 main line
855-396-3837 fax